This Policy describes how Cheeky Monkey Hosting trading as Cheeky Monkey Hosting and WPhost ("Cheeky Monkey Hosting", "us", "we") collects and uses personal information.
1. What information does Cheeky Monkey Hosting collect?
Here are the types of information we gather from visitors to Cheeky Monkey Hosting and our customers:
1.1 Information You Give Us
We receive and store any information you enter on our Web site or give us in any other way, such as by telephone or by electronic mail. For example, we are required by our Registrars and respective domain name Registries, (the organisations which assume responsibility for domain name allocation) to collect information about you during the domain name registration process. This information includes your full name, mailing address, phone number, email address, and where provided, your facsimile number. We also collect certain financial information from you during the domain name registration process or when you sign up for services. Namely, when you sign up for a service or apply to register a domain name through Cheeky Monkey Hosting, we require you to provide a credit card number and billing address before we will process that application.
1.2 No Obligation
1.3 Automatic Information
Cheeky Monkey Hosting uses "cookies." Cookies receive and store certain types of information whenever you interact with us. For example, our servers track the type of Web browser you are using, and the page to which you link from Cheeky Monkey Hosting. We collect this information to offer better service to our customers and not to track your individual usage patterns.
We also use Google Analytics. Google Analytics is Google’s analytics tool that helps us understand how visitors engage with website content. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google. You can learn how Google uses data when you use our partners' sites or apps here: https://www.google.com/policies/privacy/partners/
The third-party vendors, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website(s). Cookies, web beacons, and other storage technologies are used to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our products and services to those who have shown interest in our products and services.
- Google Analytics: Website users who don't want their data collected with Google Analytics can install the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout/
- Google Advertising: Users can opt out of this feature and control the information Google uses to show you ads using Google Ads Settings, or any other available means (for example, the NAI's consumer opt-out).
- Facebook Advertising: Users can adjust Facebook ad preferences and revoke consent to be tracked here: https://www.facebook.com/ads/preferences/
2. What do we do with the information we collect?
We will use the personal information we collect, and may share such personal information with other entities (such as service providers) to:
- provide services to you;
- identify you when you sign in to your account and to verify that your account is not being used by others;
- carry out research and analysis so we can better understand and serve you;
- tailor content, advertisements or links to you;
- gather broad anonymous demographic data (such as the number of visitors from a geographic area);
- communicate with you in relation to services we provide from time to time;
- enforce compliance with our Terms and Conditions;
- verify and carry out financial transactions in relation to payments and subscriptions you make through Cheeky Monkey Hosting; and
- co-operate with any government, industry or regulatory authorities.
3. When do we share the information we receive?
We share personal information as described below:
3.1 Domain Name Registries
We may engage other companies and individuals to perform functions on our behalf. Examples include processing credit card payments, providing marketing assistance, providing customer services, sending postal mail and email to you, removing repetitive information from customer lists, and analyzing data. These persons have access to personal information needed to perform their functions.
3.3 Service Providers
We may engage other companies and individuals to perform enhanced services on our behalf. For example, free electronic mail services to our domain name registrants.
3.4 Business Transfers
As we continue to develop our business, we might sell or buy businesses or their assets. In such transactions, customer information generally is one of the transferred business assets. Also, if Cheeky Monkey Hosting, or all or substantially all of its assets were ever to be acquired, customer information will of course be one of the transferred assets.
3.5 Client Identification
If you choose to provide us with feedback or a testimonial about our products and/or services, we may publicly refer to you orally and in writing as a customer of Cheeky Monkey Hosting. As always, we will respect a Client's request to remove the material displayed to prospective clients on our website(s).
3.6 Protection of Cheeky Monkey Hosting and Others
We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Cheeky Monkey Hosting, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
4. Electronic mail
From time to time, Cheeky Monkey Hosting may use your personal information to contact you by electronic mail concerning your use of our services. These communications are intended to inform you of important information regarding your account, or about general services provided by Cheeky Monkey Hosting. If you do not want to receive email from us regarding service updates, please click the "unsubscribe link" at the bottom of any email you receive from Cheeky Monkey Hosting. We will, however, continue to send you email regarding your account administration and necessary information, such as renewal information.
5. How secure is information about me?
You should be aware that information transmitted over the internet is inherently insecure. We will take all reasonable steps to securely store any personal information collected through Cheeky Monkey Hosting. This information may (for the avoidance of doubt) be transferred and stored on servers anywhere worldwide.
Any personal information sent through Cheeky Monkey Hosting is passed through a secure server using encryption technology. All personal information stored by us is protected through secure passwords, user log-ons and other security procedures.
We use Stripe to securely handle credit card information. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information we hold. However, we will not be held responsible for any unauthorised access to your personal information.
You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used with Cheeky Monkey Hosting. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.
6. What information can I access?
Cheeky Monkey Hosting gives you access to certain information about you for the limited purpose of viewing and, in certain cases, updating that information. To view or change this information, log in to your Client Area.
When you update information, we usually keep a copy of the prior version for our records.
7. Sites other than Cheeky Monkey Hosting
8. Conditions of use, notices, and revisions
This policy was last updated 31 August 2019.
Last Update: 31/08/2019 - 15:17pm