This Policy describes how Cheeky Monkey Hosting trading as Cheeky Monkey Hosting and WPhost ("Cheeky Monkey Hosting", "us", "we") collects and uses personal information.

Cheeky Monkey Hosting knows that you care how information about you is used and shared, and we appreciate your expectation that we will do so carefully and sensibly. By visiting our website(s) or by otherwise interacting with Cheeky Monkey Hosting, you agree to accept the practices described in this Privacy Policy.

What information does Cheeky Monkey Hosting collect?

Here are the types of information we gather from visitors to Cheeky Monkey Hosting:

Information you give us

We receive and store any information you enter on our website or give us in any other way, such as by telephone or by electronic mail. For example, we are required by our Registrars and respective domain name Registries, (the organisations which assume responsibility for domain name allocation) to collect information about you during the domain name registration process. This information includes your full name, mailing address, phone number and email address. We also collect certain financial information from you during the domain name registration process or when you sign up for services. Namely, when you sign up for a service or apply to register a domain name through Cheeky Monkey Hosting, we require you to provide a credit card number and billing address before we will process that application.

Automatic information

Cheeky Monkey Hosting does use "cookies." Cookies receive and store certain types of information whenever you interact with us. For example, our servers track the type of web browser you are using, and the page to which you link to from Cheeky Monkey Hosting. We collect this information to offer better service to our customers and not to track your individual usage patterns.

We also use Google Analytics. Google Analytics is Google’s analytics tool that helps us understand how visitors engage with website content. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google. You can learn how Google uses data when you use our partners' sites or apps here: https://policies.google.com/technologies/partner-sites

Remarketing

Cheeky Monkey Hosting uses third-party vendor remarketing tracking cookies, including Facebook and Google. This means we may continue to show ads to you across the internet, specifically on Facebook and/or the Google Content Network (GCN). As always, we respect your privacy and are not collecting any identifiable information through the use of any third-party remarketing system.

The third-party vendors, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website(s). THESE COOKIES DO NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookies are used to identify traffic sources and on-site behaviour to allow us to make special offers and continue to market our products and services to those who have shown interest in our products and services.

Opt-out options 

Does Cheeky Monkey Hosting share the information it receives?

Registrars and respective domain name Registries require Cheeky Monkey Hosting to make your full name, mailing address, phone number and email address as well as the creation and expiration dates of your domain name registration and the nameserver information associated with your domain name, to the public via an interactive Web page and a "port 43" WHOIS service. For the purposes of this Privacy Policy we will refer to this information as your "WHOIS Information." Please note that we may not be able to control how members of the public may use the WHOIS Information.

Except as set out in this Privacy Policy, you will receive notice when personal information about you might go to third parties, and you will have an opportunity to choose not to have us share that information. We share personal information as described below:

Agents

We may engage other companies and individuals to perform functions on our behalf. Examples include processing credit card payments, providing marketing assistance, providing customer services, sending postal mail and email to you, removing repetitive information from customer lists, and analysing data. These persons have access to personal information needed to perform their functions.

Service providers

We may engage other companies and individuals to perform enhanced services on our behalf. For example, free electronic mail services to our domain name registrants.

Business transfers

As we continue to develop our business, we might sell or buy businesses or their assets. In such transactions, customer information generally is one of the transferred business assets. Also, if Cheeky Monkey Hosting, or all or substantially all of its assets were ever to be acquired, customer information will of course be one of the transferred assets.

Client identification

If you choose to provide us with feedback or a testimonial about our products and/or services, we may publicly refer to you orally and in writing as a customer of Cheeky Monkey Hosting. As always, we will respect a Client's request to remove the material displayed to prospective clients on our website(s).

Protection of Cheeky Monkey Hosting and others

We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Cheeky Monkey Hosting, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Email

From time to time, Cheeky Monkey Hosting may use your personal information to contact you by electronic mail concerning your use of our services or for special promotions. These communications are intended to inform you of important information regarding your account, or about general services provided by Cheeky Monkey Hosting. If you do not want to receive email from us regarding service updates, please click "unsubscribe" at the bottom of any email you receive from Cheeky Monkey Hosting. We will, however, continue to send you email regarding your account administration and necessary information, such as renewal information.

How secure is information about me?

We use Stripe to securely handle credit card information. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. You can further help to ensure your security by taking a few simple precautions. For instance, it is important for you to protect against unauthorised access to your usernames and passwords and to your computer. Be sure to sign off when finished using a shared computer.

What information can I access?

Cheeky Monkey Hosting gives you access to certain information about you for the limited purpose of viewing and, in certain cases, updating that information. To view or change this information, log in to your Client Area. When you update information, we usually keep a copy of the prior version for our records.

Websites other than Cheeky Monkey Hosting

Although Cheeky Monkey Hosting is committed to protecting your privacy, not all websites are as conscientious. Therefore, Cheeky Monkey Hosting cannot be responsible for the content or privacy policies of other webites including those of advertisers to which it may link and those which link to Cheeky Monkey Hosting. This Privacy Policy applies only to the information collected by our website(s). We ask that you review the privacy policies of every online service you use before submitting personal information.

Conditions of use, notices, and revisions

If you choose to visit Cheeky Monkey Hosting, your visit and any dispute over privacy is subject to this Policy and our Terms and Conditions, including limitations on damages, and application of the law of New Zealand. If you have any concern about privacy at Cheeky Monkey Hosting, please contact us and we will try to resolve it. Our business changes constantly. This Policy and the Terms and Conditions will change also, and use of information that we gather now is subject to the Privacy Policy in effect at the time of use. You should check our website frequently to see recent changes.

 

This policy was last updated 1 April 2021.

Last Update: 05/04/2021 - 10:11am